We’ve answered a few questions you may have about the new home for your savings and investments with Unity Mutual along with some useful links and contact details for managing your plans going forward.

The information on this page will be updated regularly, if you are unsure about what to do or how to contact us, please check see the information below.

 

 

  • General Enquiries
  • JISA
  • ISA
  • With Profits Savings
  • Historic Branch Products
  • CTF
Q.1 Why am I being redirected from the Kingston Unity website?

On 1 February 2021, Kingston Unity joined the Oddfellows family and is now looked after by Unity Mutual, who will manage the existing Kingston Unity products and provide a range of financial products for all the family.

Q.2 Has this altered my policy?

No, your policy will continue to be managed in the same way. All terms and conditions remain the same, and we will adopt a similar investment and bonus strategy.

Q.3 Can I still contribute to my policy?

You will be able to make new contributions to your policy but Kingston Unity’s With Profits fund will be closed for new members so you will not be able to take out new Kingston Unity policies.

You will, of course, be able to take out new Unity Mutual policies, many of which have similar features and benefits., You can find more product information here.

Q.1 How do I make additional payments into a Junior ISA account?

If you have a Friends & Family Junior ISA, you can do this through the F&FJISA Dashboard. Alternatively, you can make a direct payment into any Junior ISA account here.

Q.2 How can I find out the value of my account?

You can find the value of your account on your annual statement or by contacting us on 0161 214 4650.

Or visit https://www.unitymutual.co.uk/customer-centre/my-policy-value/

Q.3 How do I transfer a Junior ISA to you?

You can download a transfer form here.

Q.4 My Junior ISA is maturing soon, what do I need to do?

We’ll contact the account holder before their 18th birthday to let them know their options.

Q.5 Can I withdraw funds from my JISA?

No. Nothing can be withdrawn from the account until the account holder’s 18th birthday.

 

Q.6 Who do I need to contact with any other questions about my Junior ISA account?

To talk to us about an ISA or a Junior ISA account, you can contact the team in Manchester, using any of the following methods:

(0161) 214 4650

insure@unitymutual.co.uk

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB

 

Q.1 How can I find out the value of my account?

You can find out the value of your account on your next annual statement, your next statement will be sent to you within 30 days after the new tax year (6 April). Alternatively, you can contact us using the contact details below.

Q.2 How do I transfer an ISA to you?

You can download a transfer form here.

Q.3 How can I make a withdrawal from my Investment ISA?

The minimum you can withdraw from your Investment ISA is £500. To make a withdrawal from your Investment ISA you will need to complete the form and send it to us at insure@unitymutual.co.uk or in the post to:

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB.  

Q.4 Who do I need to contact with any other questions about my ISA account?

To talk to us about an ISA or a Junior ISA account, you can contact the team in Manchester, using any of the following methods:

(0161) 214 4650

insure@unitymutual.co.uk

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB

Q.1 How can I find out the value of my Kingston Unity Savings & Investments?

To find out the current value of your policy please call us on 0161 214 4650. We’ll need to ask you some security questions, so please have your policy information at hand.

Q.2 How can I make a withdrawal from my Kingston Unity Investment Bond?

You can make a one off withdrawal or set up regular withdrawals from your Investment Bond. To make a withdrawal from your Investment Bond you will need to complete one of the following forms, depending if you want a one off or regular withdrawal, and send it to us at insure@unitymutual.co.uk or in the post to:

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB.  

Bond - partial withdrawal

Bond - full withdrawal

Q.3 My Tax Exempt Saving Plan or Regular Saving Plan is due to mature soon. What do I need to do?

You do not need to do anything. We will write to you with your options before the policy matures.

 

Q.4 Who do I need to contact about a Savings & Investment product with Kingston Unity?

To talk to us about your Savings & Investment product, you can contact the team in Manchester, using any of the following methods:

(0161) 214 4650

 insure@unitymutual.co.uk

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB

 

Q.1 How can I make a Medical Account claim or Interest Account withdrawal?

You can make a claim on your medical and interest account by completing the form, sending it to us at insure@unitymutual.co.uk or in the post to: Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB.   

For medical claims you will need to attach a copy of your receipt showing your name, address, practitioner details, payment amount and date of treatment. We will consider claims up to 12 months old.

 

Q.2 How do I find out the current value of my Medical, Interest or Long-Term Savings Account?

To find out the current value of your policy please call us on 0161 214 4650. We’ll need to ask you some security questions, so please have your policy information at hand.

 

Q.3 How can I make a Sickness claim?

You can make a sickness claims by completing the attached form, and sending it to us at insure@unitymutual.co.uk or in the post to:

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB.   

Q.4 How do I report a death?

Please call us on 0161 214 4650 and we will be happy to help. You will need to send us the original of the death certificate to

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB, which will be returned.

If there is a Will in place, we will require a copy to be sent to us at the same address. In addition, we will need to know the details of the person who is dealing with the deceased estate - name, address and contact telephone number.  Once these details are received, we will write directly to this person stating the balances of the accounts held with us. If the deceased accounts held with us total more than £1000 then either a Grant of Probate or Letters of Administration may be required.

Please note that we can make a payment for funeral costs directly to funeral directors on the production of an invoice.

Q.5 How do I change my bank details?

To change your bank account please call us on 0161 214 4650. We’ll need to ask you some security questions, so please have your policy information at hand. If you need to change a direct debit, we may need to send you a new form in the post.

Q.6 Who do I need to contact about a branch product with Kingston Unity?

To talk to us about a historic product, you can contact the team in Manchester, using any of the following methods:

(0161) 214 4650

insure@unitymutual.co.uk

Unity Mutual, Oddfellows House, 184-186 Deansgate, Manchester, M3 3WB

Q.1 How do I make additional payments into a CTF account?

You can make additional payments into a CTF account here.

Q.2 How do I apply to become the Registered Contact?

The Registered Contact application form can be found in the downloads section under CTF here.

Q.3 My CTF is maturing soon, what do I need to do?

You will receive a letter from us three weeks before your account matures with details of what you need to do at maturity. If you think you should already have received this but haven't, please email info@unitymutual.co.uk

Q.4 How can I find out the value of a CTF account?

You can find out the value of your account on your next annual statement, your next statement will be sent to you by within 30 days of the account holder’s birthday. Alternatively, you can contact us using the contact details below.

Q.5 Who do I need to contact with any other questions about my CTF account?

To talk to us about a CTF account, you can contact our dedicated team in Liverpool, using any of the following methods:

(0151) 724 1930

info@unitymutual.co.uk

Unity Mutual, 30 Mather Avenue, Liverpool, L18 5HT