Update your details
Change your personal details, Direct Debit or contacts today.

Changing your personal details, payments or contacts
Keeping your information up to date helps us stay in touch and ensures your Unity Mutual policy or account runs smoothly. You can use this page to update:- Your contact details (address, phone number, email)
- Your name (e.g. due to marriage or legal change)
- Your nominated beneficiary details.
It’s quick and easy - just send us an email or give us a call. Not sure what evidence you’ll need to provide?
View our FAQs below for guidance on the documents we may ask for when updating your details.
Reporting a vulnerability
FAQs
- If you have changed your name due to marriage, please provide us with your 'Marriage Certificate'.
- If you have changed your name through the UK Deed Poll Service, please provide your 'Deed of Change of Name'.
For either document, if you are submitting a copy, it must be certified by a professional from the list below.
Note: Certification is not required when changing a child’s name.
The certifier must include their full name, contact details (address and phone number), position, and company name (if applicable). They should hold a position of authority or responsibility. Examples include, but are not limited to:
- Regulated Independent Financial Advisor, Bank Clerk, Post Office Official
- Judge, Magistrate, Lawyer, Barrister, Law Enforcement Officer
- Minister of Religion, Doctor, Notary, Accountant
Just email us your new address along with your policy or account number, and we’ll take care of updating your records for you.
We’ll send a confirmation of the change to your new address once everything is updated.
If you're looking to apply to be, or change the 'Registered Contact' on a Child Trust Fund or Junior ISA, please follow the steps below:
- You can apply to become the Registered Contact for your child's Child Trust Fund by downloading and completing our Registered Contact Application Form.
- If you don’t have access to a printer, simply contact us and we’ll arrange to post a copy to you.
Important: If you wish to change the Registered Contact on your child's account, the current Registered Contact will need to relinquish their role. This can be done either verbally by calling us or in writing.
For ISA, JISA, and CTF accounts, you're not limited to fixed monthly payments, you can increase or decrease your contributions at any time by emailing us at insure@unitymutual.co.uk with your name, policy number and your new payment amount. Once we've processed your request, you'll receive a confirmation from one of the team.
Important:
For ISAs and JISAs: Your total payments must not exceed the annual tax-free allowance set by HMRC for each tax year.
For CTFs: The same applies, but the limit is determined by the 'Subscription Year', which starts on the child's birthday and ends the day before their next birthday."
If you’d like to update your marketing preferences, please contact us. You can opt in or out of marketing communications at any time, or change how you'd like us to get in touch.
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Need help?
Email us
Send us an email at insure@unitymutual.co.uk
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