Help and Support
At Unity Mutual, our goal is to support you as best we can and clearly signpost organisations that can help you navigate life’s challenges.
Recognising life’s challenges
We understand that life can bring unexpected difficulties, whether it’s job loss, reduced income, unexpected expenses, cognitive impairments, or the aging process.
Explore the specific areas below to find relevant resources.
If you're experiencing a personal vulnerability
Are you experiencing financial difficulty, health concerns, or accessibility challenges, we encourage you to let us know so we can offer the right support.
Our team is here to listen and work with you to find the best way forward. By sharing your situation, you help us improve the way we deliver our services and ensure they are more inclusive and responsive to everyone’s needs.
If you require any additional support or adjustments, please don’t hesitate to contact us—we’re committed to making our services accessible and supportive for all.
Need help with money or pensions?
MoneyHelper is backed by the government and is funded by a levies on the financial services industry.
The service is free and independent, and is able to give everyone unbiased money advice to help them manage their money and pensions better and make more informed choices.
They offer advice and information on their website, over the phone and face to face.
Facing financial challenges
Financial difficulties can arise from unemployment, reduced income, debt, unexpected expenses, or limited access to banking services.
StepChange is the UK’s largest free debt advice provider, StepChange offers 24/7 online support covering debt solutions, government schemes like Breathing Space, bailiff advice, and more.
Dementia-Friendly Support
Are you living with dementia, or supporting someone who is? Everyday tasks, including managing money, can become more challenging and Unity Mutual is here to help.
Our goal is simple: to make money management as stress-free and accessible as possible. Here’s how Unity Mutual can support you or your loved ones:
- Specialist-trained staff who understand the needs of people living with dementia.
- Longer phone calls, when needed, to make sure all questions are fully answered.
- Clear and compassionate communication tailored to individual needs.
- Encouragement of financial independence, balanced with extra support when required.
We believe financial services should be inclusive and adaptable. If you or someone close to you could benefit from this kind of support, don’t hesitate to reach out, we’re here to help.
Seek help
If you’re worried about your finances and feeling isolated as a result, seek help and support – and not just from those around you.
Citizens’ Advice is committed to working with others to help people develop the skills and confidence to avoid financial crisis. You can also explore the Government help that could be available to you, such as benefits for families, benefits for disabled people, and more.
The Mind mental health charity offers a wealth of support too, in the form of helplines, face-to-face peer support and advocacy services. It also offers an online community for anyone experiencing a mental health problem.
Community and friendship groups are a great way to meet up with like-minded people locally. Unity Mutual is a proud part of the Oddfellows, one of the UK’s oldest and largest friendly societies. It hosts approximately in-person and online events every month, and anyone is welcome to go and try them out with no obligation to become a member.
At Unity Mutual we are committed to improving accessibility and helping you overcome any communication barriers you may.
If you need assistance accessing information online or prefer speaking to someone directly, please call our team at 0161 214 4650.
Need help?
Email us
Send us an email at insure@unitymutual.co.uk
Customer centre
Take a look at our customer centre